Return Policy at obd2mart.com

Below is the information regarding our return policy:

Disordered Products:

If you have mistakenly ordered the wrong item or find that it's not what you intended to order (non-quality related), we offer a return policy within 30 days, with shipping costs borne by you.

Quality Issues:

If the product you receive is defective or encounters malfunction during transportation, rendering it unusable, we have a return policy where you are entitled to a full refund within 30 days.

Non -Quality Issues:

In certain special circumstances, after our customer service team understands your specific problem, we may offer a return policy. with shipping costs borne by you.

Return Shipping Method:

once your items are confirmed to meet the return criteria, we will provide you with a return label. You will need to print and use the return label to send the items back.

Refund Policy:

Upon receiving and inspecting your return, we will initiate a refund within 2 business days via PayPal, according to our refund policy. Please check your PayPal account or contact our customer service for updates（The expected timeline for the entire return and refund process is approximately 15 days, subject to actual operational circumstances.）. For non-quality issues, we will deduct the shipping fee.



If you have any further questions, please reach out to our customer service, or send them to our after-sales email at 229913471@qq.com.

Exchange Policy:

Free Exchange:

If your product is damaged during transit, we will offer a free exchange. Please return the item to us using USPS or UPS.

Disordered Products:

If you have ordered the wrong item and intend to exchange it for the item you desire, simply contact our customer service for assistance. If we are able to facilitate the exchange, you will need to return the item in its original packaging. However, please note that we may deduct a portion of the shipping fee from the refund.

Physically Damaged Items:

If the item is damaged by your own actions, we regret that we cannot provide an exchange. However, you can return it for repairs.

Steps Before Returning for Exchange:

You need to contact our customer service and inform us about the issue you are facing and what you would like us to do.

Return Shipping Options:

According to our policy, once your items are confirmed to meet the return criteria, we will provide you with a return label. You will need to print and use the return label to send the items back.

After Receiving Your Return:

Please stay in contact with us to ensure that we receive it. After inspection, we will arrange the exchange and notify you once everything is completed. Please remember to check your email regularly.

Our Product Guarantee:

Warranty: Most of our products come with a one-year warranty. Before shipping, all items undergo a dual verification process at obd2mart.com. Our testing engineers conduct quality checks, including inspecting the basic functions, appearance, packaging, necessary accessories, and power adapter plug standards. After completing the quality check, our QC personnel conduct a thorough inspection and affix our own QC label on each product, indicating the date (month/day/year).

If you encounter any usage issues with a product purchased from obd2mart.com, please provide us with feedback, and we will discuss the matter with you. Through our technical support, we can help troubleshoot and identify most usage-related problems.

Lost Products: If a product is lost during shipment or if you haven't received your product for an extended period, please contact our customer service immediately. We will promptly address the issue. Please refrain from handling it on your own, as we prefer to communicate with you. Typically, we provide tracking numbers and links for timely updates. If the item is confirmed lost during transit, and we receive confirmation from the courier, we will arrange for a replacement to be sent to you.

Repair Policy:

If your product becomes damaged after a period of use and requires repair, we offer repair services. Please contact obd2mart.com customer service for assistance with repair-related matters.

Cancellation Policy:

If you cancel your order within 24 hours, you will receive a full refund. As we usually ship orders within 24 hours, to be eligible for a full refund, please notify us of the cancellation through the order center or by email.

If you wish to cancel after 24 hours, please contact our customer service. You can easily reach our customer service through email or any other online contact methods such as live chat. If our customer service confirms that your order has not been shipped, you will receive a full refund.

If you have any further inquiries, please don't hesitate to contact our customer service. or send them to our after-sales email at 229913471@qq.com.

 

Thank you.